Hongdae Selena Clinic › Privacy Policy
Privacy Policy
Hongdae Selena Clinic (the “Clinic”) sets out this Privacy Policy under the Personal Information Protection Act of Korea to protect the personal information of visitors to selenaskin.com and to handle related requests promptly.
Effective date: 2026-10-27
This English version is a translation for convenience. If it differs from the Korean original, the Korean version prevails.
1. Personal information we process, purposes and retention
| Category | Items | Purpose | Retention |
|---|---|---|---|
| Online consultation request | Required: name, contact (phone number or messenger ID) Optional: treatment of interest, message | Reviewing and replying to your inquiry | Destroyed without delay once the purpose (e.g. our reply) is fulfilled |
| Collected automatically when you visit | Access logs (IP address, browser/device information, date and time, pages visited), cookies | Service stability, visit statistics, ad performance measurement | Destroyed when the purpose is fulfilled (you can delete cookies yourself) |
The Clinic does not collect resident registration numbers or other unique identifiers through the website. You do not need to include health details such as diagnoses or medical history in your message; we will discuss them at your consultation.
If you contact us through an external messenger such as KakaoTalk, WhatsApp, LINE or WeChat, that provider’s privacy policy also applies.
2. Destruction of personal information
Personal information is destroyed without delay when the retention period ends or the purpose is fulfilled. Electronic files are deleted so they cannot be recovered, and paper records are shredded or incinerated. Information that other laws require us to keep is stored separately.
3. Provision to third parties
The Clinic does not provide personal information to third parties except with your consent or where the law specifically requires it.
4. Entrustment of processing
| Processor | Entrusted work | Period |
|---|---|---|
| X-ON Inc. | Website operation and management; receiving and storing consultation requests and notifying Clinic staff | Until the entrustment contract ends |
Consultation requests are stored on servers located in Seoul, Republic of Korea. Under Article 26 of the Personal Information Protection Act, the contract with the processor prohibits processing beyond the entrusted work, requires security measures and restricts sub-entrustment, and the Clinic supervises the processor.
5. Cookies, automatic collection tools and overseas transfer
The website uses Google Tag Manager, Google Analytics 4, Google Ads conversion tracking and the Meta Pixel to measure visits and ad performance. These tools collect usage records such as pages viewed and clicks through cookies. The Clinic does not send the name or contact details from your consultation request to these tools.
| Recipient (country) | Items | When and how | Purpose | Retention |
|---|---|---|---|---|
| Google LLC (USA) | Cookies, device/browser information, visit and click records | Sent over the network when you visit the website | Visit statistics (Google Analytics), ad measurement (Google Ads) | Per each company’s policy |
| Meta Platforms, Inc. (USA) | Cookies, device/browser information, visit and click records | Sent over the network when you visit the website | Ad measurement (Meta Pixel) | Per each company’s policy |
How to opt out: you can block or delete cookies in your browser settings, use Google Ad Settings (adssettings.google.com), the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout) or Meta ad preferences. You can still use the website and request a consultation if you refuse cookies.
6. Your rights and how to exercise them
You may at any time request access to, correction or deletion of, or suspension of processing of your personal information, and withdraw your consent. Call +82-2-332-8808 or ask at the Clinic; we will act without delay after verifying your identity. A legal representative or authorized agent may also make a request with a power of attorney. Personal information of children under 14 is processed with the consent of a legal guardian.
7. Security measures
- Administrative: we keep the number of staff handling personal information to a minimum and train them.
- Technical: encrypted connections (HTTPS) across the website, login authentication and access control for admin screens, and restricted database access.
- Physical: servers run in access-controlled data centers.
8. Privacy officer
- Privacy officer: Lee Sang Kyung (Representative)
- Phone: +82-2-332-8808
- Address: 9F, 162 Yanghwa-ro, Mapo-gu, Seoul, Republic of Korea
9. Remedies
For reports or advice on privacy violations you may contact: Personal Information Dispute Mediation Committee (+82-1833-6972, www.kopico.go.kr), Personal Information Infringement Report Center (118, privacy.kisa.or.kr), Supreme Prosecutors’ Office (1301, www.spo.go.kr), Korean National Police Agency Cyber Bureau (182, ecrm.police.go.kr).
10. Changes to this policy
This policy applies from October 27, 2026. We will announce any changes on the website 7 days before they take effect.
